The majority of our phone calls occur immediately after Daylight Saving Time begins or ends. If you call us at that time it is highly likely that you will not be able to speak to anybody because of the large volume of calls. Instead try these troubleshooting tips below:
- When first setting up your clock, don’t program it. If you don’t live in the default time zone for your clock, then set the time zone. Otherwise, don’t set the clock. Most people who call have pushed buttons and programmed their clock incorrectly which is why it didn’t go forward or back properly. DON’T TOUCH IT! You’ll have better results. Leave the DST setting to ON all the time, even in winter. Don’t turn it off in November. If you do this then it won’t go forward in March. If your clock didn’t change properly, the first thing you should do is make sure the DST setting is in the ON position for your model clock.
- The next thing you should check is that your clock is set for the proper time zone. Many people try to manually set their clock and inadvertently put it in the wrong time zone. Then when DST comes around and their clock doesn’t change, they think there is a problem. The clock is working perfectly fine according to the instructions it was given. If you can’t figure out if it is set properly, then take out all the batteries for 10 minutes and start over. They only thing you should program is the time zone if you don’t live in the default time zone.
- If you live in Arizona your DST should be set to OFF and your time zone should be set for -7.
- If your clock has sliding switches then it’s easy. Slide your DST switch to the ON position and make sure your time zone is set for the right zone.
- If your clock is set up properly but still hasn’t caught the signal, make sure it is near a window with the face of the clock pointing toward Colorado and leave it overnight. If there is bad weather or atmospheric disturbance between you and Colorado, your clock may take an extra night to set. Be patient. Don’t start taking batteries out and putting them back in as this will delay its ability to catch the signal. And we suggest you don’t try to manually set the clock. This is probably the number one cause of the clock not functioning the way you desire. If you set it improperly you may think the clock is broken when it really is functioning exactly the way you have set it.
- We do not have the office resources to walk everyone through setting their clocks. You will not have a problem if you do not try to manually set it.
- If you have waited several nights, your clock still hasn’t caught the signal, and you are positive it is set up properly, then try moving the clock to another location. Leave it in a car overnight or try a different window. It may have always caught the signal where it was before, but now something may have changed in the environment or the clock is getting old and needs better access to the signal. When it sets, put it back where you want it.
- If you have tried all these tips and then tried to call us and couldn’t get through, please don’t get upset. If you actually got a human on the phone we would read you all of the tips above. We don’t know what’s wrong with your clock over the phone. So talking to a live person isn’t necessarily going to magically solve your problem. Please don’t be mad at us. We really would like to help you. But realize if we don’t have your clock in front of us, all we can do is guess what the problem could be based on your description. Hopefully you can figure it out by running through the helpful hints.