WHY CAN’T YOU RETURN A CLOCK TO US YOU BOUGHT ON AMAZON Amazon.com is not one of our authorized dealers. Our models that are sold on Amazon.com have been purchased from one of our dealers, such as Sam’s Club, Target, or Costco and are being resold online. We have no way of knowing if you […]
Category: The SkyScan Blog
Why Don’t We Take Telephone Orders?
We do not take orders over the phone because we offer online ordering with credit card payments through PayPal. This gives you a secure way to order without having to dictate your credit card information to an unknown person over the telephone. We cannot see your credit card number through PayPal, giving you an added […]
Analog Clocks (Clocks with Hands)
If you have an analog atomic clock, which is a round clock with hands, there is very little you need to do to set up the clock. Insert the battery and put the clock in a window with the face of the clock pointing toward Colorado. If the clock does not immediately catch […]
The Temperature on the Clock is Not the Same as in Your Car
If you hear the weather report on the radio and the temperature on your clock is different, please take into account the location of the thermometer on the weather report. The temperature and conditions at the airport or at the weather station could be vastly different from the temperature and conditions on your back porch. […]
Pay Attention to Your Batteries
Battery corrosion can be a big problem for the atomic clocks and transmitters. If batteries are allowed to leak, the corrosion can damage the units. If you see blue/green or whitish powder in the battery compartment of the clock or transmitter then you should immediately remove the damaged batteries and clean the contacts with a […]
HELP! My 86715, 86730, 87315 is Not Catching the Signal
If you have a clock model 86715, 86730 or 87315 and your clock did not change for Daylight Saving Time, what you should do is change the location of the clock to give it better access to the signal. Put it in a window with the face of the clock pointing toward Colorado or leave […]
Daylight Saving Time
The majority of our phone calls occur immediately after Daylight Saving Time begins or ends. If you call us at that time it is highly likely that you will not be able to speak to anybody because of the large volume of calls. Instead try these troubleshooting tips below: When first setting up your […]
Why You Don’t Speak to a Human
We have heard from some customers that they were upset when they called the office and didn’t get to speak to a human right away. We are not a large call center. We only have one or two people available to handle phone inquiries. The customer service representatives are also responsible for processing and troubleshooting […]