Shipping Terms

We would love to be like Amazon, a 24/7 operation, but our staff is limited. We are a small company and have only one (1) person to process orders. We do not work weekends and the company allows vacation and holiday time. We are closed on all major holidays (and then some depending on the calendar).

During regular hours, all of our orders are shipped within 3 to 5 business days, providing that you have given us all of your information correctly. If you did not select a model number, your correct mailing address, and a valid email address, your order will be delayed.

When you place your order you will receive an email from Paypal. Please do not expect a separate email from Equity Industries because our one and only order processor is doing what she does best – processing your order!

When you place your order and find that your Paypal address has not been updated, please send an email to customerservice@equityindustries.com or phone us at 757-460-2483, extension 210 as soon as possible. We cannot be responsible if your transmitter is returned to us due to an insufficient address.

Canadian orders: we only accept check or money orders (made payable in US dollars) as our system does not allow us to prepare a prepaid label. Checks may be mailed to Equity Industries, 5721 Bayside Rd., Virginia Beach, VA 23455. Please allow at least 7-14 days for processing.